Frequently Asked Questions

01

Can Transam manage my entire supply chain end to end?

Yes, and this is one of our genuine strengths. From origin pickup, export customs, international sea or airfreight, import customs and biosecurity clearance, through to final delivery and warehousing, our team can manage each step as a single coordinated service, including door-to-door if required. Having one point of contact across the entire supply chain reduces errors, simplifies communication, and means problems are caught and resolved faster. Talk to us about what full supply chain management would look like for your business.

01

How does Transam’s CargoWise system give me visibility over my shipment?

CargoWise is the freight management platform we use to manage bookings, documentation, and shipment tracking across our global network. Through CargoWise, your team can access real-time shipment status updates, documentation, and milestone notifications, so you always know where your cargo is and what stage it is at. We can set up appropriate access and reporting to match your business's requirements.

01

Do my goods require an export permit?

Some goods may require an export permit, license, or other authorization before they can be shipped internationally. This can depend on the type of product, its intended use, its destination, and any applicable export controls, sanctions, or trade restrictions. Our team can help identify the requirements that may apply to your shipment and advise you on the documentation or approvals needed before export.

01

How do I know if my goods are classified as dangerous?

Dangerous goods transported by air, sea, or road are subject to specific regulations and transport codes. Requirements can vary depending on the product, mode of transport, origin, and destination. If you are unsure whether your goods are classified as dangerous, send us the product details and we will help assess the applicable classification, packaging, labelling, and documentation requirements. It is always better to check before booking than to discover an issue once your shipment is in transit.

01

Do my goods need biosecurity clearance?

Certain goods, particularly food, plant, and animal products, biological materials, and other items that may carry pests or diseases, can be subject to biosecurity or sanitary requirements when entering a country. Depending on the goods and their destination, these requirements may include permits, certification, inspection, treatment, quarantine, or other forms of clearance. If you are unsure what applies to your shipment, our team can help identify the relevant requirements before your goods are dispatched.

01

What documents do I need to import or export goods?

The requirements are different for each country that are you are sending to or from, as well as the type of cargo that you are sending. Typical documents include a Bill of Lading, packing list, invoice, and other relevant shipping documentation – cargo such as food or dangerous or hazardous goods have specialist document requirements. We are highly experienced with documentation and have an in-depth understanding of what is needed to minimise delays and ensure compliance. We will take you through the process – it’s our priority to make this as easy for you as possible, giving you the options to complete documentation yourself, or if you prefer, lodging things on your behalf.

01

What is the difference between a freight forwarder and a customs broker?

A freight forwarder organizes the physical movement of your cargo, booking carriers, coordinating transport, and managing documentation for the journey itself. A customs broker is licensed to act on your behalf with the customs authority in a specific country, handling the declaration of goods, tariff classification, and duty and tax calculations. We provide both services under one roof, meaning you have a single point of contact managing your freight from origin to cleared delivery.

01

What is the difference between FCL and LCL shipping?

FCL (Full Container Load) means your cargo occupies an entire container, giving you exclusive use of that container from origin to destination. LCL (Less than Container Load) means your cargo is consolidated with other shippers’ goods into a shared container, which is more cost-effective for smaller volumes. FCL generally offers faster transit times and reduced handling of your goods, while LCL allows businesses with smaller shipment volumes to access regular sea freight services without paying for a full container.

01

Does Transam handle dangerous or hazardous goods?

Yes, we have extensive experience handling a range of dangerous or hazardous goods classifications by both sea and air. Dangerous goods shipments require specific packing, labelling, and documentation in compliance with IMDG (sea) or IATA (air) regulations, and not all carriers accept all classes of dangerous goods. When you enquire about a dangerous goods shipment, our team will advise on the requirements, confirm carrier acceptance, and ensure full regulatory compliance throughout the freight process and to minimize any delays.

01

How long will it take to transport my cargo?

Timeframes for sending cargo depend on what the goods are, and the destination they are going from and to. When we present the options for sending your cargo for you, you have the opportunity to choose timeframes based on your requirements – if time is more important than budget, for example. We coordinate the best route, choice of carrier, or airline based on schedule and networks. We will discuss this with you so you have the freedom of choice with the support of our coordination.

01

How do I get a freight quote with Transam?

Getting a quote is straightforward. Just submit an enquiry through our website, or get in touch with your nearest Transam office by phone or email. To provide an accurate quote, we will need the origin and destination, the type and weight or volume of your cargo, your preferred transport mode, and any special requirements such as timeframes, temperature control, or dangerous or hazardous goods handling. One of our team members will come back to you promptly to explain your options, ready to work with you to find the best solution for your cargo and requirements.

01

Can Transam manage my entire supply chain end to end?

Yes, and this is one of our genuine strengths. From origin pickup, export customs, international sea or airfreight, import customs and biosecurity clearance, through to final delivery and warehousing, our team can manage each step as a single coordinated service, including door-to-door if required. Having one point of contact across the entire supply chain reduces errors, simplifies communication, and means problems are caught and resolved faster. Talk to us about what full supply chain management would look like for your business.

01

How does Transam’s CargoWise system give me visibility over my shipment?

CargoWise is the freight management platform we use to manage bookings, documentation, and shipment tracking across our global network. Through CargoWise, your team can access real-time shipment status updates, documentation, and milestone notifications, so you always know where your cargo is and what stage it is at. We can set up appropriate access and reporting to match your business's requirements.

01

What is the difference between FCL and LCL shipping?

FCL (Full Container Load) means your cargo occupies an entire container, giving you exclusive use of that container from origin to destination. LCL (Less than Container Load) means your cargo is consolidated with other shippers’ goods into a shared container, which is more cost-effective for smaller volumes. FCL generally offers faster transit times and reduced handling of your goods, while LCL allows businesses with smaller shipment volumes to access regular sea freight services without paying for a full container.

01

Does Transam handle dangerous or hazardous goods?

Yes, we have extensive experience handling a range of dangerous or hazardous goods classifications by both sea and air. Dangerous goods shipments require specific packing, labelling, and documentation in compliance with IMDG (sea) or IATA (air) regulations, and not all carriers accept all classes of dangerous goods. When you enquire about a dangerous goods shipment, our team will advise on the requirements, confirm carrier acceptance, and ensure full regulatory compliance throughout the freight process and to minimize any delays.

01

How long will it take to transport my cargo?

Timeframes for sending cargo depend on what the goods are, and the destination they are going from and to. When we present the options for sending your cargo for you, you have the opportunity to choose timeframes based on your requirements – if time is more important than budget, for example. We coordinate the best route, choice of carrier, or airline based on schedule and networks. We will discuss this with you so you have the freedom of choice with the support of our coordination.

01

How do I get a freight quote with Transam?

Getting a quote is straightforward. Just submit an enquiry through our website, or get in touch with your nearest Transam office by phone or email. To provide an accurate quote, we will need the origin and destination, the type and weight or volume of your cargo, your preferred transport mode, and any special requirements such as timeframes, temperature control, or dangerous or hazardous goods handling. One of our team members will come back to you promptly to explain your options, ready to work with you to find the best solution for your cargo and requirements.

01

Do my goods require an export permit?

Some goods may require an export permit, license, or other authorization before they can be shipped internationally. This can depend on the type of product, its intended use, its destination, and any applicable export controls, sanctions, or trade restrictions. Our team can help identify the requirements that may apply to your shipment and advise you on the documentation or approvals needed before export.

01

How do I know if my goods are classified as dangerous?

Dangerous goods transported by air, sea, or road are subject to specific regulations and transport codes. Requirements can vary depending on the product, mode of transport, origin, and destination. If you are unsure whether your goods are classified as dangerous, send us the product details and we will help assess the applicable classification, packaging, labelling, and documentation requirements. It is always better to check before booking than to discover an issue once your shipment is in transit.

01

Do my goods need biosecurity clearance?

Certain goods, particularly food, plant, and animal products, biological materials, and other items that may carry pests or diseases, can be subject to biosecurity or sanitary requirements when entering a country. Depending on the goods and their destination, these requirements may include permits, certification, inspection, treatment, quarantine, or other forms of clearance. If you are unsure what applies to your shipment, our team can help identify the relevant requirements before your goods are dispatched.

01

What documents do I need to import or export goods?

The requirements are different for each country that are you are sending to or from, as well as the type of cargo that you are sending. Typical documents include a Bill of Lading, packing list, invoice, and other relevant shipping documentation – cargo such as food or dangerous or hazardous goods have specialist document requirements. We are highly experienced with documentation and have an in-depth understanding of what is needed to minimise delays and ensure compliance. We will take you through the process – it’s our priority to make this as easy for you as possible, giving you the options to complete documentation yourself, or if you prefer, lodging things on your behalf.

01

What is the difference between a freight forwarder and a customs broker?

A freight forwarder organizes the physical movement of your cargo, booking carriers, coordinating transport, and managing documentation for the journey itself. A customs broker is licensed to act on your behalf with the customs authority in a specific country, handling the declaration of goods, tariff classification, and duty and tax calculations. We provide both services under one roof, meaning you have a single point of contact managing your freight from origin to cleared delivery.